Members chimed in with their thoughts on a retailer’s mattress selection, prices, sales service, and customer support, as well as whether floor models were clean and delivery was on time. We also have ratings for web support and website usability.
Leveraging these responses, we created ratings for each of these areas for 25 retailers, including mattress-store chains (such as Mattress Firm), department stores (like Macy’s), and online platforms (such as Amazon). We also combined the survey responses for various local independent retailers to calculate ratings for those stores as a group. Each retailer was given an Overall Score, too.
Based on our survey responses, members found that buying a mattress, whether online or in a store, was a satisfying experience overall. Only 35 percent of the mattresses were purchased online, the lowest rate since 2018. The rate of online purchasing has continued its gradual decline since 2021. In that year’s ratings, it reached a high of 45 percent of all mattress purchases.
In this article, we highlight some of the best-rated mattress retailers. In addition to survey details about the store, we’ve included information on a top-performing mattress from our ratings sold there. (If you’d like to try these models in a store, see our mattress buying guide for advice on how to assess a mattress.)
CR members can read about the retailers in our comprehensive mattress store ratings. They can also learn about additional mattresses offered by these sellers in our comprehensive mattress ratings, which include more than 280 models. To find the best mattress for your needs (according to budget, sleep position, and firmness preferences, for instance), explore our mattress selector.
