That’s a lot to ask for from a pair of eyeglasses. So Consumer Reports set out to determine which in-person and online glasses stores deliver the goods.
Our Fall 2022 survey collected responses from more than 11,450 CR members about their prescription eyeglass purchases in the previous 24 months. Respondents provided feedback on the retailers they used to purchase their glasses, answering questions about the quality of the product, the price, customer service, care taken to fit glasses, follow-up service, store policies, selection, and more.
