The deadline for filing claims has passed. If you purchased your JuiceBox fairly recently, you may be able to take advantage of a credit card’s warranty coverage benefit if something goes wrong. If you experience a safety issue with your charger, you can submit a complaint to the National Highway Traffic Safety Administration. If you’re looking for a new charger, we’ve had good experiences with several alternatives.
Ultimately, the responsibility for continued functionality should fall on Enel X Way, says CR’s Higginbotham. Manufacturers of software-tethered products should set aside money to support future warranty coverage or to reimburse owners for lost functionality.
“You can’t squeeze blood from a turnip, which is why having an escrow set aside for support and maintenance is the right thing to do,” she says.
App-free usability could even be factored into the product design, such as including fundamental controls on the device itself.
