In addition to those recommended ISPs, nine more providers earned very good Overall Satisfaction Scores.
Like our recommended ISPs, most of these are regional providers. For instance, Allo Fiber, which operates in 50 cities throughout Arizona, Colorado, Missouri, and Nebraska, earned top marks for service, speed, reliability, and technical support. Other providers that do well in our ratings include C Spire Fiber, which operates primarily in Southern states; Metronet, largely in the Midwest and the South; and Shentel, in Virginia’s Shenandoah Valley.
T-Mobile, which offers 5G internet service in many locations across the country, also does fairly well in our ratings, including for value, though it earned only mediocre scores for reliability and speed. Starlink, which employs an array of small satellites in low orbit, earned very good scores for both speed and reliability, though not for value, technical support, or customer service.
The lowest-scoring companies are two satellite internet providers: Viasat Internet and HughesNet. Other very low-scoring companies include Optimum, the service offered by Altice, which acquired Cablevision and SuddenLink a few years back; Liberty Cablevision, which serves Puerto Rico and a limited number of mainland cities; GCI, a cable company that operates mainly in Alaska; and Brightspeed, which took over former CenturyLink customers in rural and suburban communities in 20 states.
