Devices recalled: This recall involves Anker Soundcore Bluetooth Speakers, which were sold exclusively by Amazon from March through October 2023. About 69,000 units were purchased in the U.S. and 9,764 in Canada. The speaker being recalled is a black rectangular wireless Bluetooth device with the model number A3102. (The recall also includes AnkerWork A3302 PowerConf speaker phones.)
To find out whether your speaker poses an overheating danger, look for the model number on the bottom of the unit. If it’s not A3102, then your speaker is not affected by the recall.
If the model number matches, then find the serial number toward the bottom of the speaker’s base. If your unit has both the A3102 model number and a 16-digit serial number, enter your serial number on this page to see if your device has been recalled. If your speaker’s serial number is not 16 digits, your device doesn’t fall within the scope of this recall.
(Soundcore’s website notes that the newer Anker Soundcore 2, Anker Soundcore 3, and Anker Soundcore speakers in red and blue are unaffected. Consumer Reports has tested only the Soundcore 3.)
Anker and Amazon say they have contacted all known buyers of the affected units.
Get more information about locating the model number and serial number and contacting the company for a refund or replacement.
The problem: The firm has received 33 reports of incidents involving the lithium-ion batteries in the speakers. Some involve devices smoking and causing small fires; one resulted in a minor burn injury.
The fix: You should immediately stop using a recalled speaker, power it off, and disconnect it from any external power source or charger. Then contact Anker (details below) for instructions about obtaining a replacement speaker.
Because of the lithium-ion batteries, you should dispose of a recalled speaker in accordance with local and state regulations. Don’t throw it out with your trash or deposit it in one of the used-battery recycling boxes found at retail and home improvement stores.
How to contact the manufacturer: After following the directions above to determine that your speaker is affected by the recall, visit the Anker recall page for more information. Anker Innovations Limited will provide further instructions on how to obtain a replacement speaker free of charge.
You can also call Anker at 800-988-7973, Monday through Friday, from 12 p.m. to 8 p.m. ET, or send an email to support@anker.com or service@soundcore.com and include “Soundcore A3102 Speaker Recall” in the subject line. A live chat is also available.
CPSC recall number: 25-056
