On paper it’s an easy task: To achieve a high owner satisfaction score, just deliver on what you promise. Year over year, the models that rise to the top of CR’s owner satisfaction rankings are ones that deliver what their automakers promise.
Unfortunately, every year there are also models from automakers who talk a big game but can’t deliver the goods. And often, the same models find their way to the least satisfying list. Despite our warnings to approach the least-satisfying models with caution, a new crop of owners purchase these cars, SUVs, and trucks each year, only to realize how truly disappointing they are.
